Rubjoy Support Center
Find answers to common questions about Rubjoy setup, app control, sleeve compatibility, shipping, and warranty below. The PDF user manual covers physical setup and stand positioning in detail — download it using the link above.
Important notes before you start:
- Check your spam folder for order confirmation and shipping emails
- Your Rubjoy App account (email/password) is separate from your rubjoy.store account — they are not connected
- The Rubjoy app is required to control the device — download it from the Apple App Store or Google Play before powering on
Android Rubjoy app also available here: https://winkgrin.com/
Rubjoy F.A.Q.
What inspired the creation of Rubjoy?
Rubjoy was designed and built by a single inventor in Canada who couldn't find a device that moved the way a human hand actually moves. Every automatic stroker on the market used a simple linear piston. Rubjoy was built to solve that — using two servo motors to produce multi-axis articulated motion that tilts, pivots, and gyrates rather than just stroking in a straight line.
How would you describe the Rubjoy?
Rubjoy is a robotic pleasure machine — specifically a motorized robotic arm that holds and maneuvers a stroker sleeve using multi-axis motion. It tilts, pivots, gyrates, and strokes simultaneously, simulating the natural movement of a human wrist rather than a mechanical piston. It is controlled entirely via a smartphone app over Bluetooth.
Why does Rubjoy look So different?
Most automatic strokers enclose the mechanism inside a sealed housing. Rubjoy's robotic arm is exposed by design — the range of tilt, pivot, and gyration required for multi-axis motion cannot be achieved inside a closed shell. The mechanical arm needs freedom of movement in multiple directions, which is why the design looks more like a piece of robotics than a traditional sex toy.
Does Rubjoy fit all sizes?
Rubjoy is sleeve-agnostic and works with most standard stroker sleeves. The included TPE sleeve fits average girth. For different sizes, most standard open-ended sleeves from other brands can be used. Rubjoy is particularly effective at targeting the head and upper shaft — the tilting and gyrating motion is most pronounced at the tip of the stroke.
What are the advantages of the Rubjoy?
Rubjoy's main advantages over other automatic strokers are: true hands-free operation via a body-weight anchored base (no gripping or clamping required); multi-axis robotic motion that tilts, pivots, and gyrates rather than moving only in a straight line; programmable custom motion sequences that loop indefinitely; AC power with no battery to deplete; user-serviceable motors using standard hobby-grade servo parts; and compatibility with most standard stroker sleeves.
How fast does it go?
Rubjoy's stroke speed ranges from a slow controlled roll up to 200 strokes per minute. Speed, stroke length, and motion style are all adjustable in real time through the app. Because Rubjoy can also slow down, pause, tilt, and gyrate independently of stroke speed, it is well suited to extended edging sessions — not just maximum speed use.
Is it easy to use?
Setup requires positioning the stand, attaching the sleeve case with the silicone bands, and connecting to the app via Bluetooth. The learning curve is mostly in the stand positioning — small adjustments to angle and height significantly change the sensation. The app is straightforward: manual real-time control or record-and-playback mode. Most users are up and running within a few minutes.
Does Rubjoy sync with video or VR content?
Not natively through the Rubjoy app. However, Rubjoy is supported by Ayva software, which enables Funscript-based video syncing, VR integration, and remote internet control. Ayva support was added in October 2024. See this Guide: Using Rubjoy with Ayva for details.
Can I replace the motors myself?
Yes. Rubjoy uses standard hobby-grade digital servo motors that are widely available from hobby and electronics suppliers. If a motor needs replacing, it can be swapped out with a screwdriver — no proprietary parts, no need to return the unit. This is by design.
How is it shipped?
The package is a 2kg box, 33cmx16cmx16cm. Wrapped in plain brown paper. Shipped from: WINKG LLC, PO BOX, Ontario, Canada. Listed on the UPS shipping documents and shipping label as "Novelty Toy".
Shipping is via FedEx or UPS Standard OR Express service, so to most North American addresses it can be 1-2 days if express shipping selected once picked up by FedEx or UPS . Orders are shipped out with in 24 hours if in stock. Any duty or import fees will be covered by you upon delivery. Signature is also required upon delivery.
US orders ship with an auto-generated CUSMA/USMCA certificate of origin, which eliminates import duty under the Canada-US-Mexico Agreement. A brokerage fee of approximately $20–50 USD may still apply depending on the courier.
What about terms & conditions?
This is considered a novelty toy only and for obvious reasons, no returns, refunds or exchanges are accepted. Each robot is individually tested. We have machines with well over 100 hours on them and they continue to work like new. It is STRONGLY suggested you only use the toy attachments we sell or recommend as they have been tested. Using other toys can damage the device. If you have a toy you would like to use, please contact us and we will let you know. While we do not expect anyone to have a problem, it is possible. We do have the ability to repair devices and replace motors, but that would need to be quoted before you sent it back to us and an RMA would be provided.
WARRANTY: WINKGRIN LLC warrants that the electrical parts and motor of the Rubjoy are covered for a period of 30 days. The warranty begins from the date of the original purchase. The warranty only covers defects due to faulty components or workmanship. Warranty is void if the Rubjoy was abused, misused, taken apart, tampered with, or damaged by any accident. Opening Rubjoy voids warranty. WINKGRIN LLC reserves the right to be the sole determiner of warranty applicability.
Rubjoy Robot Support
Do I need an adapter for my Rubjoy?
If outside North America, you will need a plug adapter. The included power supply supports input from 100 to 240 VAC, but the plug end is USA style/type - you will need a plug adapter.
Is the Rubjoy app necessary for operation?
Yes. The rubjoy app is required to control rubjoy, make sure the app is available to your phone from your local app store - google or apple.
Download and register on the app to link your Rubjoy. Note that the app account is different from the Rubjoy website account.
NEW (Oct 2024): Ayva software has rolled out Rubjoy support, including for the Ayva stroker and Ayva remote functionality. If you’re interested in local device control, check out rubjoy.app for details (and demo video). For remote control over the internet, rubjoy.online has info with links to the Ayva browser-based robot control apps.
Troubleshooting Bluetooth connectivity with Rubjoy
- Check Permissions: Ensure your phone’s Bluetooth and location services are enabled.
- Refresh and Restart: If connection delays occur, refresh the Bluetooth list and consider restarting your phone.
- Clear Bluetooth Cache: Clearing the Bluetooth cache on your phone can help resolve connectivity issues.
- Reinstall the App: Uninstall and reinstall the Rubjoy app if problems persist.
- Keep Software Updated: Regularly update your Rubjoy and smartphone software for optimal performance and compatibility.
Learn more about rubjoy
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Curious About Rubjoy in Action? Check Out Reddit
Real demonstration videos of Rubjoy in action — including actual use footage showing the tilt, gyration, and multi-axis motion — are posted on Reddit by u/RubjoyRobot. The store stays SFW;...
Curious About Rubjoy in Action? Check Out Reddit
Real demonstration videos of Rubjoy in action — including actual use footage showing the tilt, gyration, and multi-axis motion — are posted on Reddit by u/RubjoyRobot. The store stays SFW;...
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Rubjoy’s Best-in-Show Moment at AVN Las Vegas
Rubjoy exhibited at AVN 2026 in Las Vegas as a small independent Canadian company — and My Sex Toy Guide called it one of the show's standouts. A real robotic...
Rubjoy’s Best-in-Show Moment at AVN Las Vegas
Rubjoy exhibited at AVN 2026 in Las Vegas as a small independent Canadian company — and My Sex Toy Guide called it one of the show's standouts. A real robotic...
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Guide: Using Rubjoy with Ayva
Rubjoy works with the Ayva software ecosystem for desktop stroking, real-time remote partner control, Funscript video syncing, and VR integration with Virt-a-Mate. This guide covers setup steps for each.
Guide: Using Rubjoy with Ayva
Rubjoy works with the Ayva software ecosystem for desktop stroking, real-time remote partner control, Funscript video syncing, and VR integration with Virt-a-Mate. This guide covers setup steps for each.
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The Best Inserts to Use With Rubjoy
Rubjoy is compatible with its included sleeve, the full Fleshlight Quickshot line, and modified full-size Fleshlight inserts. After years of testing, one sleeve stands above the rest — the Fleshlight...
The Best Inserts to Use With Rubjoy
Rubjoy is compatible with its included sleeve, the full Fleshlight Quickshot line, and modified full-size Fleshlight inserts. After years of testing, one sleeve stands above the rest — the Fleshlight...
