Rubjoy Support Center - App, Manual, and FAQ

Please check your spam folder for purchase confirmation and order update emails.

The Rubjoy App account (email and password) are NOT the same or connected to this rubjoy.store website account. Your account on this website is for customer service, and product purchasing.

The account (email and password) you are prompted to set up in the Rubjoy App are for the app only, to remember your settings and save your recordings. Rubjoy app passwords must be minimum of 8 characters with at least one number and one letter including a capital letter.

Rubjoy app is required to control rubjoy, make sure the app is available to your phone from your local app store. Download the rubjoy app to get started (rubjoy required).
 

 

Android Rubjoy app also available here: https://winkgrin.com/

Rubjoy F.A.Q.

What inspired the creation of Rubjoy?

Rubjoy was born from a blend of desire and innovation. When we couldn't find the perfect tool for pleasure, we invented one. It's the result of imagination meeting practical need, or in this case, desire.

How would you describe the Rubjoy?

Imagine a robotic wrist that expertly holds and maneuvers a masturbation sleeve for your ultimate ease. That's rubjoy – a blend of technology and pleasure, designed for hands-free enjoyment.

Why does Rubjoy look So different?

Unlike traditional penis toys encased in restrictive shells, RUBJOY's exposed mechanical arms and adjustable stand were essential for achieving our desired range of motion. It's designed to focus on feel, with an innovative approach that sets it apart.

Does Rubjoy fit all sizes?

Runboy is versatile but has its limits. The included stroker sleeve fits standard sizes, but alternative soft jelly inserts can be used for different thicknesses. Length isn’t an issue – Rubjoy's adjustability caters to various lengths, especially targeting the head and upper shaft for maximum pleasure.

What are the advantages of the Rubjoy?

RUBJOY stands out with its compact design, whisper-quiet operation, and AC power. It’s not just durable; it's customizable with programmable stroke patterns and speeds. The adjustable stand and universal tripod mount cater to all your needs. It’s repairable, too – ensuring long-lasting pleasure. But the real game-changer is its unique motion, simulating natural movements for an unparalleled experience.

How fast does it go?

Rubjoy isn't just about speed; it's about technique. With its ability to simulate realistic movements – from slow gyrations to dynamic swirls – it's perfect for edging and oral sex simulation. It’s designed for extended pleasure, allowing you to fully immerse in your experience.

Is it easy to use?

Setting up and using RUBJOY is a breeze. Its key feature is the adjustable stand, which allows for precise positioning to maximize sensation. Small adjustments can significantly alter the experience, encouraging exploration to find your perfect pleasure pattern.

How is it shipped?

The package is a 2kg box, 33cmx16cmx16cm. Wrapped in plain brown paper. Shipped from: WINKG LLC, PO BOX, Ontario, Canada. Listed on the UPS shipping documents and shipping label as "Novelty Toy". Shipping is via UPS Standard OR Express service, so to most North American addresses it can be 1-2 days if express shipping selected once picked up by UPS . Orders are shipped out with in 24 hours if in stock. Any duty or import fees will be covered by you upon delivery. Signature is also required upon delivery.

What about terms & conditions?

This is considered a novelty toy only and for obvious reasons, no returns, refunds or exchanges are accepted. Each robot is individually tested. We have machines with well over 100 hours on them and they continue to work like new. It is STRONGLY suggested you only use the toy attachments we sell or recommend as they have been tested. Using other toys can damage the device. If you have a toy you would like to use, please contact us and we will let you know. While we do not expect anyone to have a problem, it is possible. We do have the ability to repair devices and replace motors, but that would need to be quoted before you sent it back to us and an RMA would be provided.

WARRANTY: WINKGRIN LLC warrants that the electrical parts and motor of the Rubjoy are covered for a period of 30 days. The warranty begins from the date of the original purchase. The warranty only covers defects due to faulty components or workmanship. Warranty is void if the Rubjoy was abused, misused, taken apart, tampered with, or damaged by any accident. Opening Rubjoy voids warranty. WINKGRIN LLC reserves the right to be the sole determiner of warranty applicability.

Rubjoy Robot Support

How to secure the connection between the stand and base/device?

  1. Attach the stand to the plastic base, ensuring the hex nut side of the threaded insert is at the bottom.
  2. Thread the stand from the top side (non-hex side) of the base.
  3. Tighten the adjuster knobs until the stand is firmly in place, using the bend for leverage.
  4. While holding the base/device, tighten the small round knobs (connection knobs) using the stand as a handle for added force.
  5. Ensure a tight connection, as the design can withstand significant force.
  6. Once tightly connected, the assembly is durable and can remain intact indefinitely unless reconfiguration is needed.

Do I need an adapter for my Rubjoy?

If outside North America, you will need a plug adapter. The included power supply supports input from 100 to 240 VAC, but the plug end is USA style/type - you will need a plug adapter.

Is the Rubjoy app necessary for operation?

Yes. The rubjoy app is required to control rubjoy, make sure the app is available to your phone from your local app store - google or apple.

Download and register on the app to link your Rubjoy. Note that the app account is different from the Rubjoy website account.

Currently, the app is the ONLY way to control rubjoy, additional control methods will be released and announced as they are ready.

Troubleshooting Bluetooth connectivity with Rubjoy

  • Check Permissions: Ensure your phone’s Bluetooth and location services are enabled.
  • Refresh and Restart: If connection delays occur, refresh the Bluetooth list and consider restarting your phone.
  • Clear Bluetooth Cache: Clearing the Bluetooth cache on your phone can help resolve connectivity issues.
  • Reinstall the App: Uninstall and reinstall the Rubjoy app if problems persist.
  • Keep Software Updated: Regularly update your Rubjoy and smartphone software for optimal performance and compatibility.
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Rubjoy instruction manual

Rubjoy operating manual. v 1.0 - pdf download.

DOWNLOAD PDF MANUAL