Politique de remboursement

Due to the intimate and hygienic nature of our products, all sales are final once the product packaging has been opened or the seal has been broken. This is in accordance with the EU Consumer Rights Directive (Article 16(e)), which exempts sealed goods that are not suitable for return due to health protection or hygiene reasons where the seal has been removed after delivery.

WARRANTY: WINKGRIN LLC warrants that the electrical parts and motor of the Rubjoy are covered for a period of 30 days. The warranty begins from the date of the original purchase. The warranty only covers defects due to faulty components or workmanship. Warranty is void if the Rubjoy was abused, misused, taken apart, tampered with, or damaged by any accident. Opening Rubjoy voids warranty. WINKGRIN LLC reserves the right to be the sole determiner of warranty applicability.

Exceptions — we will cover the following:

• Dead on Arrival (DOA): If your product does not function upon first use, contact us within 7 days of delivery at info@rubjoy.store with proof of the defect.
• Manufacturing defects: Rubjoy products include a 30-day warranty on electrical parts and the motor. If a defect arises from normal use within this period, we will repair or replace the unit at our discretion.
• Wrong item received: If you received an incorrect product, contact us within 7 days of delivery.

For warranty claims, do not return any product without first contacting us to obtain a Return Merchandise Authorization (RMA). Unauthorized returns will not be accepted.

This policy does not affect your statutory rights under applicable law.